📦 Shipping Policy for HerbsQ

Thank you for choosing HerbsQ! We are committed to delivering your herbal wellness products safely, quickly, and reliably. Please read our shipping policy carefully to understand how we handle order processing, delivery timelines, fees, and tracking.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive an email/SMS confirmation once your order is shipped.

2. Shipping Destinations

• We currently ship to all locations across India.

• For international shipping (if available), charges, delivery times, and customs duties may vary. Please contact our support team for details.

3. Shipping Methods & Delivery Time

We use reliable courier partners to ensure your order reaches you safely and on time.

• Standard Shipping (India): Typically delivered within 3–7 business days after dispatch (may vary by location).

• Remote / Rural Areas: May take longer due to logistics connectivity.

• Express Delivery: If available, faster delivery options can be selected at checkout for an additional charge.

Delivery timelines are estimates and may be affected by factors beyond our control, such as high demand, public holidays, courier delays, or weather conditions.

4. Shipping Charges

• Shipping fees are calculated based on your delivery address, order weight, and selected shipping method, and will be shown at checkout before payment.

• Free Shipping: Applies automatically on orders that meet the minimum qualifying value (e.g., over ₹___).

• Additional charges may apply for Cash on Delivery (COD) orders or orders requiring special handling.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email/SMS.

• Use this tracking information to follow your package with the courier partner on their website.

• If tracking status does not update within 24–48 hours after dispatch, please check your spam folder or contact our support team.

6. Delivery Issues & Returns

• If your package arrives damaged, tampered with, or incorrect, please refuse delivery and contact us immediately with your order number and photos so we can assist with a replacement or resolution.

• Incorrect or incomplete address: If the shipping address provided is incorrect or incomplete and results in a return to our warehouse, additional shipping charges may apply for reshipment.

7. Undeliverable Orders

• If a shipment cannot be delivered due to an incorrect address, failed delivery attempts, or unresponsiveness, it may be returned to us.

• In such cases, reshipping can be done after reconfirmation of details and may incur additional charges.

8. Contact Us

If you have any questions about shipping or need assistance with your order:

📧 Email: sayhello@herbsq.com
📞 Phone: +91 65455 55441

We are happy to help you with any queries or concerns!